Founded in 2020 by former enterprise support leaders, Tatua was born from frustration with outdated ticketing systems. We've processed over 2 million support tickets and helped companies reduce response times by an average of 45%.
After experiencing the pain of managing support operations at scale, our founders knew there had to be a better way. Traditional ticketing systems were slow, inflexible, and created more problems than they solved.
To eliminate support chaos and help businesses deliver exceptional customer experiences through intelligent automation and streamlined workflows.
CEO & Co-founder
Former Head of Support at TechCorp
10+ years in customer success
Email: sarah@tatua.com
Sarah led support teams of 50+ agents and understands the challenges of scaling customer service operations.
CTO & Co-founder
Ex-Senior Engineer at CloudScale
Expert in distributed systems
Email: marcus@tatua.com
Marcus built high-performance systems serving millions of users and brings that expertise to support infrastructure.
Head of Product
Former Product Manager at SupportFlow
Specialist in UX design
Email: jennifer@tatua.com
Jennifer designed user experiences for complex enterprise software and focuses on making support tools intuitive.
Lead Developer
Full-stack engineer, 8 years experience
Open source contributor
Email: david@tatua.com
David contributes to major open source projects and ensures our platform follows industry best practices.
Founded
Team Members
Happy Customers
Tickets Processed
Average Resolution Improvement
Customer Satisfaction
Every decision starts with how it impacts customer experience
Open communication builds trust with customers and teammates
Continuously improving to solve evolving support challenges
Building systems that work when customers need them most