Discover how businesses across industries have transformed their support operations with Tatua. From startups to enterprise organizations, see the measurable impact of implementing our ticketing system.
Company: TechFlow Solutions
Industry: Software Development
Size: 150 employees
Location: Austin, Texas
TechFlow was drowning in support requests with over 400 daily tickets and an 8-hour average response time. Their homegrown system couldn't handle the volume, causing customer frustration and agent burnout.
Implemented Tatua with automated ticket routing, priority escalation, and integration with their existing development tools.
"Tatua transformed our support operations overnight. Our customers are happier, our agents are less stressed, and our metrics have never looked better." - Jamie Martinez, Head of Customer Success
Company: HealthCare Partners
Industry: Healthcare Technology
Size: 500 employees
Location: Boston, Massachusetts
As a healthcare technology company, HealthCare Partners needed HIPAA-compliant ticket management while maintaining fast response times for critical system issues affecting patient care.
Deployed Tatua's enterprise security features with encrypted data storage, audit trails, and role-based access controls specifically designed for healthcare compliance.
"Security and speed don't have to be mutually exclusive. Tatua proved that we can have both." - Dr. Patricia Chen, Chief Technology Officer
Company: RetailMax Corporation
Industry: E-commerce
Size: 1,200 employees
Location: Seattle, Washington
RetailMax's customer service team was overwhelmed during peak shopping seasons, with ticket volumes spiking 300% during holidays and response times becoming unacceptable.
Implemented Tatua's scalable infrastructure with seasonal auto-scaling, intelligent routing based on customer value, and integration with their CRM system.
"Last Black Friday was our smoothest ever, despite record traffic. Tatua's scaling capabilities are phenomenal." - Michael Torres, VP of Customer Experience
| Metric | Before Tatua | After Tatua | Improvement |
|---|---|---|---|
| Average Response Time | 6.5 hours | 1.8 hours | 72% faster |
| Customer Satisfaction | 3.2/5 stars | 4.8/5 stars | 50% increase |
| First Contact Resolution | 45% | 78% | 73% improvement |
| Ticket Resolution Time | 24 hours | 8 hours | 67% faster |
| Agent Productivity | 15 tickets/day | 28 tickets/day | 87% increase |
| Customer Retention | 82% | 94% | 15% improvement |
| Support Cost per Ticket | $12.50 | $7.80 | 38% reduction |
| Escalation Rate | 18% | 6% | 67% reduction |
"The implementation was seamless, and the results were immediate. Our response times improved by 70% in the first month."
"Tatua's automation features saved us from hiring 3 additional support agents during our busiest quarter."
"The best investment we've made in customer experience. Our satisfaction scores have never been higher."